Sheila Kluck

Review of Hotel Silken Al Andalus

I do not recommend this hotel. Management was drea...

I do not recommend this hotel. Management was dreadful and repeatedly rude via email. I booked online through a travel website, which didn't go over well. I requested to move 3 nights from a very busy time for them, to a less booked time, and they refused to consider it. I paid them directly for 4 more nights. asked to trade the 3 nights I paid for to book 1 night and they refused. I told them I would stay and insisted that the room stay booked so they would not rebook it to their economic gain from their rudeness. The hotel is far south of town. The restaurant had a limited menu, but breakfast buffet was very good. The rest of the staff and concierge were friendly and helpful. Check-in took more than an hour, with large groups of people waiting that arrived after me. The hotel seemed rather overpriced.