This company has outdated auto-pay processes in pl...

This company has outdated auto-pay processes in place. Instead of clicking a couple buttons on a website after setting up an online account like with Dominion Power, they require you to fill out a form with a voided check to start... and to fill out a form AGAIN when you want it to stop.

Also, they emailed and threatened to cancel a water bill that was 4 days late.... and didnt even send me a bill! Shame on me for not being proactive enough to pay a bill that I cant see online and didn't even receive a bill with the amount to pay!

These jokers are the reason we all dislike the monopolies that utility companies have - no motivation to improve customer service (you know, like just sending out a bill) when they can just throw a lien on your account.