Nick Cooper

Review of PCNation

I placed an order for a Cisco Firepower 1120 from ...

I placed an order for a Cisco Firepower 1120 from this business. Within 24 hours I was contacted by my assigned account representative to indicate there was a problem with my credit card. I contacted my bank, and they indicated they had not received an authorization request. I contacted my account rep and he told me my order had been cancelled and that I would need to place another order online. I should have taken this as my first indicator to go with another company, but instead I asked him to place my order again while I was on the phone, which he reluctantly did. The item was ordered with a different bank account, approved, and placed. The item took 8 days to arrive, after the account rep had indicated it would be shipped express from Chicago to Minneapolis. Once the item did arrive, late, we attempted to install it. The device powered up, but did not respond and did not appear to have any operating system installed on it. I worked with Cisco support, who indicated I should RMA it. I called my account representative, who told me he would request a return and ship another device, but would need to charge for another device and would issue a refund for the 1st once it was returned. I should have taken this as my 2nd indicator to go with someone else, but instead agreed. 48 hours later my account representative contacted me to tell me he would not ship another device without an additional $1700 license, as his Cisco account representative indicated the device would not work without the additional license. This was never discussed before. At this point I requested a refund, which my account rep agreed to. It took another 24 hours and two more emails to get the shipping label to return the item, and was shipped 24 hours later and signed for 48 hours after that. Two full weeks after being returned I have not received a refund, an apology, and have had to contact the company representative 4 times asking about the status of my refund, which I have been assured will come any day now. While my account representative has been friendly, his communication has been terrible, the bait and switch sales tactic was inappropriate, and I have yet to receive a refund for a device that was shipped DOA over a month ago. The original order was placed Jan 2nd, it is currently Feb 6th. I'm sure that PCNation's profit on this order was relatively small, but it doesn't seem like much to ask for communication and updates regarding my order. I would highly recommend staying away from a company that has so little care for customers.