Jennie E

Review of Great Plains Moving and Storag...

I ordered a king size Tempur-Pedic bed through Cos...

I ordered a king size Tempur-Pedic bed through Costco. Delivery was scheduled today with a 1-5pm window on a Friday. No one showed up. I get a phone call at 5:15 from a guy named Chris who said he was late because his company "sent him out by himself to deliver these beds all day". He sounded like the last thing he wanted to do was actually get my bed delivered so late in the day on a Friday. He drove by my house at 5:45pm and whizzed by only to drive away. He did not stop to assess the situation or talk to me. Instead he called after his 1 millisecond surveillance and said he could not get his truck down the driveway. I told him no delivery companies drive their truck down my driveway (I live in the mountains). I told him everyone parks on the street and uses a dolly. He said he did not have one. ?????? What kind of a delivery company does not bring the appropriate moving equipment with them to complete the delivery? It was obvious the real reason Chris did not want to deliver the bed.....it was late on Friday, and he was not happy his employer sent him out to do so much work by himself. So the first and easiest excuse to not have to do what he was paid to do is say he can't make it down the driveway and he doesn't have a dolly. This company is a waste of everyone's time and money. I am sure they could find employees who actually wanted to work and complete the job they were hired to do, but Chris is not that guy.