Poor service. Asked front desk upon check in to be...

Poor service. Asked front desk upon check in to be in a room far away from the elevator and ice machine. They still gave me a room right by the elevator. Called front desk from room to speak with the check in rep, was told front desk does not take guest calls. Wanted to check in a laptop bag in the evening, was told to go talk to the valets. Requested front desk staff to please secure in an indoor room, was told they don t know, and again was turned away and talk to the valet. Towels were stained, toilet paper and tissue were extremely low quality. One morning there was no hot water in the shower. Called the operator and was on hold for unusually long for 6:30am. Made multiple calls bc of no answer. Finally was told they don t know what the problem is and to turn off the water and try again after 10 mins. Caused me to be late to work. AC vent being in one corner of the room leaves the area by the bed warm. Also curtains block part of the AC vent which prevents the room from being comfortable. Trash can by the elevator in the lobby was overflowing with trash. Was told I would get an efolio after the auto checkout at 11am. Nothing arrived via email. Had to make multiple calls and requests the next day and speak with account services to get my bill. Furthermore, there was an incorrect charge on my bill which required me to call back and email to have it corrected.

While a breakfast buffet was included in my room rate, if you stay in tower 3, it is a 20 minute walk to the restaurant/Grand Buffet.

Not a good experience at all. Overall there were too many issues, poor service, poor quality, lack of cleanliness, and more, that I will not be returning.