Sharon Moore

Review of Best Western Hotel & Conferenc...

Hotel provides shuttle to John's Hopkins and Mercy...

Hotel provides shuttle to John's Hopkins and Mercy Hospital for patient surgery . Heating system not working correctly. Settings 59 or 70. No in between. TV Remote not working . Had to manually use controls on TV to operate. Ice machine not working. Was told to try all floors for ice. If none working go to restaurant and ask for ice. Restaurant only open designated hours. I was able to eat dinner at restaurant after eye surgery. The food was excellent! Same problems after 3 different stays. They don't repair things. But when your having surgery and cant drive yourself to and from hospital and the person with you does not drive downtown Baltimore you have no other options.