Michaela Moreschi

Review of Holiday Inn & Suites Boston/Pe...

The room was nice, large, and clean. I wish I coul...

The room was nice, large, and clean. I wish I could say the same about the rest of the hotel. The lobby was a nice, cool, comfortable temperature but anywhere else in the hotel was hot, muggy, and uncomfortable--inlcuding the elevators. The elevators were old and dingy and had an odor to them (similar to the muggy smell of the hallways). The pool was freezing and needed cleaned. The pool area also needed clean and had no towels which the front desk seemed annoyed we had asked for. The breakfast (which is apparently included in some rooms and not in others) was a standard continental breakfast (which for those with it not included it was $11 +tax). The staff were subpar. Nothing great to say for them and nothing major against them. Location was alright. Located directly on a busy highway which makes getting in and out difficult. 20-25min from Salem and 30min to Gloucester and Boston.

Edit in response to their reply:
Thank you for replying and voicing your progress in your "renovations." I will admit I did not see any evidence of any renovations, so as a guest the hotel just seemed unkempt, so thank you for clarifying.


Your "buffet" consisted of eggs, bacon, sausage, pastries, cereals/oatmeal, etc. So I fail to see the difference you're trying to explain. Other than a waiter serving drinks rather than getting them myself, it was exactly as any other continental breakfast I've ever had.

If you just installed a brand new heater for the pool last month you may want to considering including that in your "renovation" as it clearly does not work.

Best regards.