The resort looked appealing as we drove up, but up...

The resort looked appealing as we drove up, but upon arrival we had to wait 15 minutes in line as there was only one person at the desk, during peak check-in hours. We then got to our room on the 5th floor of the tower, looked ok but outdated. This is where little things matter: there was no doorknob 'do not disturb' hanger, no ice bucket liner (we used a shower cap), the coffee carafe had residual coffee in it from the previous tenants, and the housekeeper didn't leave more coffee and sugar for our second morning! We were also looking for a dirty clothes bag, usually found in a closet, there was none. But, there were 2 complimentary bottles of water!?!
We were here for a business reunion, and I must say that the dinner served was excellent, both the food and the service, although a bit pricey.
We would not recommend staying here if you're looking for an updated and upscale experience but fine for a quick night or with kids. We didn't use the pool areas, but they did look inviting.
We do hope there is a major renovation planned soon that will include attention to detail, this is a beautiful area!
I forgot to add, none of the cable channels were working the 2 nights we were there, when I called the front desk to inquire I was told they were working on it, then, sorry about that.....hmmmm.