Maitreyi Dandavate

Review of Audi North Austin

I didn't have a great experience with Audi North A...

I didn't have a great experience with Audi North Austin. I recently moved to this city and choose this location for my vehicle's annual service. My car is 3.5 yrs old and under warranty. I got a smooth pick up and drop service and the general communication with agent was pretty good as well. I was told car battery has gone bad and needs to be replaced. I got a quote of 313$. I asked - if my car is under warranty, do I need to pay for it and I was told yes. I decided to not get it changed since I was anyways not going to use the car anymore until the work from home is lifted. I was advised by someone to check with other Audi stores and I called Audi South Austin to casually check their take. And... they informed my car is under warranty and the battery change is fully covered. I was so surprised. The took my car next day, replaced the battery and gave it back. I was not charged a penny and my car was washed, cleaned and vacuumed. Btw, Audi North Austin also in my service bill wrote they gave complimentary cleaning of my car which was not true as well, it was as dirty as it went. I don't care so much about the car cleaning confusion. So..choose for yourself for next time. Ask around, before your trust one location. Mine could be a one off, but definitely leaves me doubting the overall quality at this location.