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4 years ago

We had a very bad experience with The Ferguson Gro...

We had a very bad experience with The Ferguson Group regarding a one year commercial lease. After the one year lease was up, we gave notice to non-renew, returned our key, etc., all was fine. The following month they actually electronically deducted a full month's lease worth of funds directly from our bank account. My wife called several times leaving messages to call her back on the number she left. She never received any calls and we hadn't received a check. And this was a full month after they took our money. Then they billed us again the following month. This was obviously unsettling. Since we weren't getting any meaningful communication from them, we had no idea if they were trying to just take our money, are they in financial trouble, or they inept, or do did they just make a mistake and they don't care? We had no idea, but after the second billing and not returning our money yet from the previous month, we were very worried. Eventually they refunded the money, but not without a scathing phone call form one of the owners who was screaming profanities at us. We had children in the house so we're very glad the call was not on speaker phone as the raging cuss words flew from her mouth. She ended the call with "go f__k yourself". This is very strange behavior for a business, especially one that had wrongfully taken money from our account and had to return it. Use this company at your own risk.

The owner will surely respond to this message somehow trying to justify taking our money, the greatly delayed weeks-later return of our money (should've been returned the day they took it), and the continued billing for a lease we don't even have with them anymore, and for cussing us out using horrendously foul language. Now matter how he/she spins it who responds, our review is the honest truth. Feel free to contact us if you have any questions and would like the full, true story. Best to you who are reading this.

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