Everyone was very nice and professional, but I did...

Everyone was very nice and professional, but I didn t have a great experience at Toyota today. I came in for a scheduled appointment to have an issue with my car s broken radio diagnosed. It took over 5 hours and cost $165 for them to look at my car and tell me that my radio is broken and needs to be replaced. Not entirely sure why it takes 5 hours and that much money to tell me something I already knew.