The best thing about this hotel is proximity to th...

The best thing about this hotel is proximity to the beach if you are staying in the rainbow or maybe ail'i towers. Most of the staff is not that friendly although one of the bell service employees, Darryl I believe is his name, was so friendly and helpful. We were 12th floor rainbow tower ocean front so we had awesome view of the Friday fireworks. However, you can hear every sliding glass door open and close no matter the time and it really wakes you up. Beds were uncomfortable compared to other Hilton's I've stayed at. Requested pillows to be brought to the room before check in, they werent,w which is fine but when I called to have two more brought up they told me "here but there is some in the closet" I let them know there was not but they didn't believe me. Also in a room of 4 people they only give 3 towels so I had to keep calling for more, not sure if that's how they try to get tips or not. DVD rental was dumb and not worth the "resort fee". The whole needing a towel card is crazy and a braclet like other resorts make more sense. More towel stands are needed. I get why they make you scan your card to get in and out of pool areas but when you are just in a bathing suit you might not have it on you at all times. The rental prices for bikes/boards in the lagoon are over priced, as is all the food and drinks. Disney Aulani, where over priced as well, but still cheaper than here. Tropics a
Bar and grill is the most over priced and I would not recommend eating there unless it's two people and you are looking to pay for the atmosphere. Our first night there, there was a giant cockroach crawling from the curtains across the celing. This is the biggest one I have ever seen and I live in florida! I called down and they could have cared less. I asked to have the room sprayed but never got
Confirmation it was. Pools were crowded and the lagoon sand it just concrete covered in smashed rocks/chalk. The whole rainbow tower really needs an update, new paint,bathroom showers,and beds.More
If we ever go to Hawaii again we will be looking at staying somewhere else because for the price it was really not worth it.