Don't get fooled by the great reviews and the slic...

Don't get fooled by the great reviews and the slick video on their website. This place is nothing close to what they promote. We checked in around 4 pm yesterday and checked out 30 minutes later (more on that).

My family and I were disappointed the moment we pulled in and it went from bad to worse. The front facade at the entry at the very least needed a power wash(so did the rest of the property). There were several employees standing around chatting among themselves in the lobby. The host behind the desk was not welcoming. I immediately got the feeling something was amiss here. We were told the restaurant was closed after asking about reservations. Once given our room keys and driving around the property it was clear all was not well. Empty boat trailers and construction debris were parked just outside our room along with the scattered trash of empty cups and paper. I didn't bring the luggage with me before proceeding to our room. The elevator reeked of a strong chemical odor. It didn't seem to function smoothly. The LED read outs on the display didn't illuminate. I saw no inspection tag on it. It may have had one but my wife and daughter were getting nauseated by the odor. The door lock and door to the room was in serious disrepair. It seemed like an unfinished project, in need of paint, and the loose lock wouldn't function properly. The room smelled musty and the carpet was stained, tattered, and some tile on the floor was not laid properly which I tripped on. My wife wouldn't use the bathroom because it, quite simply, stunk.

I've gladly paid $60 a night during fishing trips to remote areas for similar rooms but this was 7 times that. It was a third rate room with a room rate of a first class resort. I was both angry and disappointed I'd been taken by the slick promotional video on their website.

Upon entering the room my daughter began to cough and sneeze. That was it. We spent 10 minutes in the room and left. Our thoughts were what else is wrong. We drove to the front desk and expressed our disappointed with the difference between what they promoted and what was reality. We expressed the health issues with our daughter. It fell on deaf ears. Several times the host stated "It's our policy to charge a 1/2 day charge for cancelling". I heard the host tell the off-site supervisor, buy phone, we were there for 2 hours: NOT TRUE. This same host told us he was going to charge a 1/2 day stay rate and when we finished changed the charge to 3 times that amount. This will be disputed.

I've been a self employed building contractor for 34 years. This place felt unsafe and the owners seem to be sucking the profits of their entity into their pockets and not the resort. If management cannot put their best foot forward with the things it's customer can see just think about the things we can't.