David Robins

Review of Waverley Mitsubishi

Dropped off car before 8AM and was told it would ...

Dropped off car before 8AM and was told it would be ready by 4PM. They never called so I called at 3:55 pm and was told they didn't have a chance to look at it. The car had been serviced 3 years prior for same problem (a broken wire under the driver's seat which triggered the service required light with seatbelt / airbag lamp lit up).

They said they would scan for codes which was okay by me.($90 approx.) The Technician unbolted the driver seat to check the harness wires and then saw it was repaired before. He recommended a new harness for...get this$1257.00 based on a part number that was for an Outlander seat adjuster and nothing to do with wiring. I said I needed the car and would reschedule service ad they were closing. They could fix the wire for 2 hours labour at $145/hour. We drove the car a couple of days and discovered the Technician hadn't reinstalled the rear bolts on the driver's seat. ( thank god we weren't in a accident)

I took the opportunity to take the other 2 bolts out and looked under the seat. With a flash light found the broken wire spliced and soldered it, replaced the seat with all 4 bolts, started the car and the trouble was gone. Cost me 1 hour of my time and some solder and heat shrink tubing.