Joy Ray

Review of Lodge of Four Seasons

Water fall in the lobby leaks water into the carpe...

Water fall in the lobby leaks water into the carpet and it smells like mold, the carpet was partially pulled up and they had fans going. I had to switch rooms 3 times the night I stayed because they gave me a room with out a jacuzzi (which is what I booked and paid for) then the 2nd room had clogged plumbing in the jacuzzi, I washed it myself 4 times and bleached it but hair and slime kept coming up from the drain and I never did get to use the tub and I got shocked when I put my hand in the tub initially. I noticed some electrical concerns in the water fall in the lobby, they had a plug laying in the water resting on the rocks (see pictures) and one weird thing about the water that I noticed is it was slimy in the shower, like there was too much water softener in it and it was dirty feeling, I've never had water feel that gross before. In the bathroom for the first room the door was partially burned from the heat lamp in the bathroom and the worst part of the room is there was feces on the bedding. At 11 PM I noticed the feces because I was just getting ready to lay down after not being able to use the jacuzzi, I called the front desk and told them then they put me in a 3rd room and that room had a broken heater and it was a very cold night, the toilet was clogged and wouldn't go down when we got into the room, there was a floss pick and a used shampoo on the floor as well. Also, what they call water front on their website, is not at all. The best you get is the parking lot and when looking past that you can see the lake behind a bunch of trees and stuff (see pictures). Additionally, they accidentally held 150.00 in deposits on my card and they were only supposed to hold 50.00, they actually put 50.00 through with out telling me then when I spoke with Ethan about the whole experience he refunded everything to my card and he was polite.