Sweet baby Jesus where do I begin? So...I needed a...

Sweet baby Jesus where do I begin? So...I needed a remote starter in my Beemer years ago and the sales rep did his thing and recommended the viper. I thought it was too overpriced so I never got it done. Fast fwd to last week when I now have a different car and need the same. I thought since I kinda have an idea of what I want, I'll go to their website. Mistake. Too hard to navigate. We consumers just want to be able to filter what we need the remote starter to do, not the brand. How would we know?? So anyway, in the spirit of supporting the local stores vs the chain stores, I happily go by there, you know, benefit of a doubt. I walk in....nothing. I walk around...not even a hello. I look dead at their eyes...nothing. So I m looking around the store for what I need. Finally find it on the counter like it doesn't even belong there. Why did a guy come from the back office, walk AROUND ME like I was in his way and attend to another customer? What, I didnt smell like money? The rep behind the counter finished with a customer and he stayed staring at the computer. I finally walked out real slow to give him a chance to redeem himself...nothing! Roger stereo......its the BASIC and I mean BASIC customer service that makes a big difference in your P&Ls. So.....went to Best Buy and I almost hugged the sales rep at the entrance coz OMG! Needless to say, I got hooked up real nice.