VALTER TOBIAS

Review of Hoffmann do Brasil / Pestana B...

Hotel with spacious apartments but with a series o...

Hotel with spacious apartments but with a series of missing items for minimum guest comfort, bad television, room service does not change towels and when they do they do not leave towels in place of withdrawals, maintenance service despite being requested 5 times no he answered us with the request of placing a simple soap dish next to the shower that already had the holes in the walls, shampoo and other accessories for the bath were on the floor because it did not have an appropriate place. The worst thing was to see that when we complained we were treated as if we were asking for something out of the ordinary, the treatment given at the reception and by an individual who called himself a sub manager was ridiculous, attentive but inoperative as I said there were 5 (five) requests and no action during the period that I was staying, DISAPPOINTING and I do not recommend it to anyone. TOO BAD.