G Sandoval

Review of Monarch Casino Black Hawk

Small/medium sized casino and the parking structur...

Small/medium sized casino and the parking structure is small, needs to be bigger, but is usually not full. Games are plentiful, though it can get crowded and too loud on weekends. Some of the cocktail waitresses are rude and the security jerks in the ugly jackets are annoying. Valet staff are mostly nice and the valet service is open til midnight. No hotel, but there are places to eat. The buffet is usually pretty good and a little cheaper than other buffets. Then, depending on who is working, the restaurant downstairs is pretty tasty, though the menu is small. Points for rewards card are ok, coupons are not great and seems like when I use the card I don't win as much as when I don't. And finally, dealing with the hosting staff and getting info about your point status is a real pain. When they get the rewards program/customer information online, it will be quite an improvement.