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Lyman Thurmon

3 years ago

I was paying every month...only 2 payments to go.....

I was paying every month...only 2 payments to go...I didn't know about the "4 month policy"...they turned it over to collections..I had to cancel my next payment (at my bank),and then pay the bill collector my final two payments. The rude CS Rep would not take any exceptions....I hope the collector gets a fat fee...just so AA gets less money. 2 payments and they would have been paid in full....terrible customer service!!!!

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