I only stay at Hilton hotels. This DoubleTree is t...

I only stay at Hilton hotels. This DoubleTree is the worst Hilton property I've stayed in. Customer service is pretty bad. The front desk refuses to answer the phones if it's busy, even when a guest is calling. I had to go talk to them face to face. I was told by a Maryln that their manager instructed them to not answer phones if the desk has people waiting.

On the third day of my five day stay there was minor construction taking place in the room next to me. Drilling and hammering.

Newspapers apparently are only free when you check in. You have to ask. After your first day you're directed to a gift shop to buy papers. Gift shop is supposed to open at 0700, but the woman arrived at 0708 and casually opened at 0711. I decided to just go next door to buy a paper.

Three of the nineteen floors are called "HHonors floors". There's a Hilton Honors badge outside each room on those floors. What other than that makes them special? I still don't know. There was no complimentary water given and no mini fridge in my room.

This hotel is located in NYC, so the room was expected to be shoebox size, but I didn't expect a size 6 shoebox. The room was the smallest hotel room I've ever been in. I stayed at the Hilton Garden Inn in Times Square and that regular room was much bigger. It was more expensive as well.

The one restaurant is overpriced, more so than I expected. There's a Barber Shop and currency exchange. Lobby is pretty big. A grocery store is next door so you can buy the bottled water not given by the hotel, even for Honors members.

Overall I can't recommend this hotel to anyone. I'll never stay at a DoubleTree again. I don't think DoubleTree is deserving of the Hilton name. My advice to anyone considering a stay here is to look elsewhere. Even if you have to spend $20 more per night at another hotel it will be well worth it.