Try to ask the staff at customer service centre i...

Try to ask the staff at customer service centre in Genting (M) during my recent visit to secure booking for coming Dec 19. They are not able to assist despite telling them to check my records and that I m a regular client. Not sure if the management can look into this. However, I will still be looking forward to receive free room stay and support this effort to enable more frequent trips to Genting. Thanks