A great hotel , nevertheless, Concerige screws up ...

A great hotel , nevertheless, Concerige screws up our daughter's appointment at the Ritz Kids Club for Session 1 today and we are going back at 2pm.to New York. No one seems to have any records of the conversation my wife had with Concerige and no reservations has been made at the kids club. 1 disappointed kid and a pair of annoyed parents for spoiling the vacation of their 4 yr old