Sustainable Living

Review of Ascent Real Estate Management ...

Terrible property management services. We received...

Terrible property management services. We received NSF fees (from this company and our financial institute) as a result of breach of promises whereby they stated they would hold a cheque or let me know if they received it before a certain date). We brought it up with their management and had a hearing although somehow they manipulated the fact it wasn't in writing (legal loophole) and we provided testimony and an email trail of evidence proving it existed although a promise is enforceable, just harder to prove). The grounds are unkept and they do not respond to email correspondences. Pet signs were approved years ago by the owners (strata corporation) but still missing whereby pet owners are using the rooftop lawn as a toiletry - left for others to mark or clean up. We cannot sit on the grass for a picnic nor allow our child to play on it as it is a major safety issue. We followed up on countless occasions about this issue without success. They do not seem to care about the quality of the building/grounds and there is a huge lack of respect in their communications (if we're lucky to even receive one). Our building is dirty and seems to be falling apart. I was the president on this strata as well numerous other councils and I have never seen meeting notices and minutes not sent to owners. We don't see any benefit using their services and do not recommend this company for any real estate services. We have experience with many strata management companies (since we have owned many properties) although this one has been the worst! Hugely disappointed in this company's lack of performance. There ought to be higher standards in industry regulations.