So sad to say the Breakers dropped the ball this y...

So sad to say the Breakers dropped the ball this year. In fact we were so upset we left after one night. For the past three years my husband and I would go to the Breakers to celebrate our wedding anniversary. The first two years the Breakers went above and beyond to make sure our anniversary trip was top notch. Upon arrival the front desk girl who was checking us in was not nice at all and actually rude. I had told her about my conversation with the reservations department and how I was promised to be upgraded to the Flagler club like they so graciously did the past two years. She said she was upgrading us to a partial room view... I said I don t care about the view, I don t like being told one thing and then getting something else. I was so upset, I spoke to a manager by the name of Francisco, who said he would have to listen to the phone conversation and get back to me. Fransico called me and said I am sorry the reservation agent didn t follow through I did hear the agent say if there were any problems she would call you back and she didn t. I asked how he going to rectify the situation? He said I m sorry there is nothing that can be done, I want to keep the Flagler level exclusive for exclusive guests only. Not only did I feel discriminated against but I couldn t believe this was happening. So I took the liberty of writing a heartfelt letter to the hotel manager Kirk Bell, and to my surprise I received an email back or an apology. In conclusion, my husband and I will not be returning anytime soon. We are disappointed and hurt that our favorite anniversary spot has now turned into our least favorite place with bad memories. We will never recommend this hotel to anyone ever again. Bye bye Breakers