Pete Godstone

Review of Hotel Krallerhof

Every year we are guests in three to four wellness...

Every year we are guests in three to four wellness hotels, category 4 stars S., rarely 5 stars.

No double bed, but two single beds that were not attached to the existing rails, so they drifted apart very quickly. The mattresses were very soft (or saggy) and we really are two flyweights! The pillows were extremely soft, so we needed several pillows on top of each other - even though we ticked a pillow selection in advance in the online questionnaire. Bathroom: the ventilation was not audible and unfortunately very weak. Since the toilet is not separated from the rest of the bathroom - no door - this is quite impractical ...
Wellness:
The indoor pool is relatively cool. The outdoor pool is unfortunately much cooler because it is a (second) sauna pool, which is only communicated in the hotel (unfortunately not on the website etc.). It is also very small, as many competitors have significantly larger and warmer outdoor pools.
Eat:
The breakfast was really very good, even if some egg dishes and waffles had a long wait on Saturday morning. Lunch buffet: a lot of choice, but unfortunately the taste was absolutely not convincing on both days. Other hotels offer less here, which then also tastes better. Dinner: sometimes very good dishes, a soup on the first evening was too salty, some courses were "boring" in taste - I'm sorry, but that cannot be assessed differently in comparison.
Service:
It was very quiet on Thursday, but other guests and we were seated in the somewhat sparse "standard room" - completely unnecessary in my opinion, there are many much nicer ones that were practically empty. One bartender also said that it gets crowded, especially at meetings and on weekends. Unfortunately, we were not offered a change or a selection, and you know how it is: when you sit down, you just sit there and don't even ask for an implementation for 2 evenings. Luckily we were very early to eat on Friday evening, and the first 3 courses were served quickly. After the main course, however, we had to wait 15 minutes before we could reach our service staff again to communicate and even after ordering the dessert, it took almost 30 minutes to wait. We haven't had to experience anything like this before! (And it is also of no use if you can see a long line at the entrance, the guests do not suddenly fall from the sky). Since it is obviously known that there is a lot going on at the weekend, it could and should be handled differently in organizational terms!
"Special experiences":
In the self-service area at lunch, my girlfriend and I were talking about the topic of drinks / service (because most of the tables are not set and we had the misfortune of not catching any service staff once - on a rarely visited Thursday) it calls out "Hello, do you need help?" by a service employee 5 meters away. That was a bit strange, because he was still waiting there and due to my maybe too good upbringing I went to meet him so as not to scream about the buffet ... Unfortunately, the next evening, my birthday, we had the same service employee at the table, who unfortunately did not congratulate me - although my birthday was announced in the house mail. Actually a nice idea, but the staff should be informed accordingly and act accordingly. In the morning we were offered champagne, but it was still too early for us and refused with this reason. Unfortunately we were not offered the sparkling wine again for lunch or in the evening, a shame. A birthday cake or something similar unfortunately we did not receive it!
From our point of view, the Krallerhof is unfortunately not recommended, it is worth comparing here and spending a much nicer holiday elsewhere for this price. South Tyrol in particular has much more class and value for money to offer!