Hugie _

Review of Salcombe Harbour Hotel & Spa

The hotel and the views were amazing, however the ...

The hotel and the views were amazing, however the service in the restaurant/bar and spa was shocking.

We stayed in the hotel room with balcony and views of the estuary which we couldn't fault apart from not having any drinking water in our rooms. Stayed 26th -29th September 2020.

The service in the restaurant/bar was the worst I've experienced. Firstly the night we arrived we just wanted a glass of wine in the bar and was told at 7:30pm they had no more wine glasses and could only serve in what I could describe as 1/2 pint beer glasses.

We also booked dinner one evening and after being sat down and waiting for 30 minutes I had to get someones attention to take our drinks order which you just wouldn't expect. This was the case for each breakfast and the staff apologised every day which got very tiresome. You could tell from the other guests that they were experiencing the same.

One afternoon we wanted to use the spa, calling from the room there was no answer so went down only to find the receptionist on her own mobile phone. She tells us there has been an incident and the spa was closed until further notice, not very friendly at all.

To summarise it feels like the hotel relies to much on the views and not the service which is a real shame.