Arrived on a Saturday at 4 PM and our room was not...

Arrived on a Saturday at 4 PM and our room was not available, we got train down so it was disappointing. We had a tight turnaround as needed to be back in the city for a game, so had to shower in the spa facilities. We were told our room would not be ready for some time which made no sense as it said we could check in from early afternoon onwards. Had to come back it the hotel after the game to check in before heading out to the city. By the time we got to our room it was around 9 PM, room was average. I doubt I'd stay again. We were comped a free breakfast, a nice gesture but ultimately, we would have preferred to have had the room ready on time as expected. I prob wouldn't stay again but the hotel was nice, staff friendly, etc.