marianne amoss

Review of B-Dry Systems of Baltimore, In...

I would give zero stars if I could.

I would give zero stars if I could.

BDry gave us the runaround for weeks on waterproofing our basement. We had had a sewage backup in our basement and informed them of this from the get-go, from the first meeting with the salesperson on May 3.

No one communicated this to the actual crew that was to do the work, and so they showed up on May 16 and refused to work because they didn't have protective gear. The supervisor then offered to come out to survey the site himself to see what else needed to be done to handle the remains of the sewage backup, but it took days for him to do so. When he finally did come out, he assured us that they could take care of the issue for us.

Today, a crew came out and again refused to work because they had not been advised of the sewage issue and didn't have protective gear. Additionally, the crew said they were afraid the supervisor would force them to do the job even though they were uncomfortable, which speaks to a bad relationship between supervisor and crew.

Our calls to the supervisor have gone unanswered. The original salesperson we met with was apologetic, but he said, "We don't really deal with sewage" - to which I responded, "Then why didn't you tell us that from the beginning? "We would have chosen a different company and not wasted a month waiting for Bdry. We have had to reschedule childcare (we have an in-home nanny) and miss several days of work, and have nothing to show for it. Needless to say, we are going with another company.