After an initial bad experience the won my

After an initial bad experience the won my
business back, good customer service and fast to correct mistakes, here is the summary:

Two days ago I had the 1K-mile service of my new Iron done there thinking that for the $400 price I was going to get a service similar to my Lexus. How wrong I was, the first impression was getting back the bike hearing from them that it had been washed, they poorly cleaned a couple of the most visibles areas like the two fenders, that's about it. The worst part of the experience could had got me killed, the left foot peg base that is screwed into the frame was loosen, I arrived home today after a short ride with an almost dangling peg base. After inspecting it noted that the two bolts were broken, one had come out completely and the other one was on its way. I'm calling them tomorrow to find out how they plan to fix it since I can't take the bike anywhere. How did this happen? Was the bike dropped on the left side and the foot peg base took the main force to the point of cracking these bolts? I'll come back with the resolution...

Just came back from HD Eastside. I changed my review from 1 star to 4 stars. They did a good job of fixing the bike, and an OK job washing it. The service person was very professional and considered of the situation, even offer a discount for the 5K-mile service. It turns out that the technician did not attach the base of the peg correctly after doing the service. Something to pay attention to since it is a major safety issue.