3 years ago

My experience with this dealership was not the mos...

My experience with this dealership was not the most pleasant. To stay the least,i picked out my vehicle online along with my down payment. When i arrived i met with the salesman sn we went over the options on the vehicle. I took my test drive an came back to meet with the salesman. We did up the paperwork an sent it to the finance team. The finance manger came back an said i was approved for 36,000,the vehicle i wanted was 43,878.91 i said I'll see if i can get a better loan from my bank. My back an the dealer ship suggested i get a cheaper vehicle. Ok so i went back online an picked out a 2016 impala ltz it was 23,000+. I called ahead an let the salesman know when i arrived back i was told the the original loan i was approved for , 36,000. Was not less than that an i would have to put more money down or get a co-signer I declined. I asked how is it I'm approved for 36,000 how is it i can get a vehicle for almost 20,000 dollars less. I was told i wasn't approved for 36,000 it was up to 36,000. Ok that still doesn't explain why I'm still unable to purchase this vehicle. I was yhen told my onfo was sent to another bank,an they wanted more money an info from me. I then asked the salesman what about a new vehicle for a better interest rate. I was then showed a 2017 Malibu with dealer insensitives. I was told with vehicle i would have a better chance of getting the loan. I then said no thank you I'll just ease back an work something else out,that's not what i want. But it did bother me that i was told you had me approved for up to 36,000 then i can get a vehicle for 20,000 less. But i was told that amount i was approved for was just for that kind of vehicle (meaning the one for 43,878.91)not the one for less or even a newer one for less.O i was given 1,5000 to 2,000 on the 2016 impala but still needed more down payment.
That's ok I'll take my business somehere else.
I thank the sales staff an finance team for their help.

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