I think it is a tragedy how people treat loved one...

I think it is a tragedy how people treat loved ones. My experience with the ER staff was atrocious. Family member in with serious problems, called to connect to family room of 78 year old parents, but no help. I live 6 hours away and father was very scared, didn't have cell phone on and when on cannot hardly work phone. Called the ER 4 times and was NEVER SENT TO FAMILY ROOM. We had no idea of mother's condition or father's condition. Staff NEVER ASSISTED all they would do is put you on hold or send you to a continuous ringing phone. FINALLY one person connected me to room. Father has a history of open heart surgery 1 year ago, AFIB, and concerned about mother's condition. Been in ER since 11:30 am NO ONE OFFERED him any food, drink etc. What is wrong with our culture, our manners, our thoughtfulness...WHY ARE YOU IN HEALTHCARE. We NEED OTHER OPTIONS!!! VERY VERY DISAPPOINTED!