Chris Chuong

Review of Arthur Rutenburg Homes-Lyons H...

Building my home with Lyons Heritage (Arthur Ruten...

Building my home with Lyons Heritage (Arthur Rutenberg franchise) was the most horrific and stressful experience of my life. My wife and I recently completed our home with Lyons Heritage in Champions Club (Trinity, FL). If you re looking to spend two (2) years of your life extremely unhappy you have found the right place. They tout themselves to be custom home builder but they are far from this. My wife and I combined the plans of the Amalfi model and the Gulfport. Lyons Heritage had to reengineer the 2nd floor of our house multiple times including the HVAC system because they could not anticipate anything outside of the plans/homes that they usually construct. The most frustrating thing is that we had to argue with them for months before anything was changed. Moreover, my wife and I acted like the superintendent. There were so many mistakes in the construction process it would be scary to see what the final result would have been if we were not on site checking over the subcontractor s work. Lyons Heritage is a franchise of Arthur Rutenberg. The issues with Lyons Heritage got so bad that we even called Corporate and had to go above the President, Lori Garton and reach out to the owner, Bobby Lyons. Speaking with the owner Bobby Lyons was a horrible experience as well. He was condescending and frankly unprofessional. Bottom line: POOR COMMUNICATION, POOR CUSTOMER SERVICE, INCONSISTENT PRICING AND PRICE GOUGING.