Nice clean hotel, great fresh fruit every morning ...

Nice clean hotel, great fresh fruit every morning for breakfast, rooms are a bit small but clean and looked after. I think windows and a/c could use some updating, we are on the 20th floor and could still hear quite a bit of road noise, and the a/c seems to be fighting a losing battle, it does keep it cool however it runs constantly to do so.

The bad.... Would of easily given this hotel a 4 or maybe even 5 star review if not for the events of this morning. There was a fire alarm/evacuation this morning at about 4am(I don't hold this against them) however the staff didn't really know what to do, they just stood behind desk, and I overheard one of them saying they didn't know what to do. Also heard 'it's a false alarm but we're still investigating' which doesn't exactly inspire confidence, one of the guests ended up suggesting that they should make an announcement to everyone in the lobby, before this they were just quietly telling individual people who asked, and basically ignoring all the half asleep/half panicked guests roaming the lobby. Also many of the guests here don't speak English as a first language(or even at all maybe?) and the evacuation announcement was only in English, so there were alot of confused people in the lobby, and a couple on our floor were waiting for the elevator when we came out, now I know they need to be streamlined and to the point but even posting a emergency exit plan in other languages would be a good idea, they have signs up in the bathrooms in multiple languages about the shower curtain/bathtub but not the emergency plan??

*edit* I spoke with management about my concerns and it appears they are taking the criticism seriously and learning from the experience. I believe that to be the case and would consider them if/when I go to the area again, as everything else was great(they're also planning on upgrading the a/c system in the next while to so that would be nice)