Absolutely awful experience . After travelling som...

Absolutely awful experience . After travelling some distance and being unwell, I upgraded to a suite whilst at reception, to then be dealt with in such an unprofessional manner . The reception staff then reception sold the exactly the same room whilst I was waiting for my keys and then denied all knowledge . The hotel first lied about the situation and then admitted theyd made a mistake but would not rectify the situation or offer the next suite at any discounted rate . The reception staff are not equipped or trained to deal with such situations and management also failed to rectify what was a very unpleasant first impression on what I thought was going to be a very pleasant stay