Unfortunately the cleanest and hygiene of the hote...

Unfortunately the cleanest and hygiene of the hotel is not taken care of , specially the room carpet and curtains .
The management is not supportive as they kept my cousin in the lobby and prevented her from coming to my room to babysit my one year granddaughter, coz she has a copy of her passport not the passport itself .
They are not at all understanding or considerate .
The sheets and bed cover were not clean and smelly .