From the time I arrived and the next 3 days, I exp...

From the time I arrived and the next 3 days, I experienced a lot of frustrating moments. Mostly, due to the travel agent who booked my room. Yet, over the next 3 days Justin Ash was patient and provided me solutions along the way. Each time, he managed the situations with poise and a smile.

All of the front desk staff that I interacted with was professional and nice to work with. I don't find this often and I'm glad to see that great customer service is a part of this brand.

Thank you MGM and thank you Justin!

P.S. I had to knock off a star because the suite I was in (and the word from other attendees) had no microwave, coffee pot or refrigerator. That's tough when you're there for 5 days and at a conference that does not serve food or beverage.