Justin Tuijl

Review of East Midlands SHA

The sales people aren't really knowledgeable enoug...

The sales people aren't really knowledgeable enough and I was twice sold, not quite, the right thing. The sales team seem to need to ask other staff all the time. They also several times sent orders with items missing. We finally got there and they offered a reduction on future purchases of filters. Yet to find out if this will work. However I now have jumbo filters and a large UV that is going to be pretty expensive for new filters and bulbs. Massive overkill for two people with 1 sink and 1 shower, maybe. They mostly ignore emails, sometimes you get one who will help. Happy with what my system does but it was hard work getting there and maybe rather too expensive in the future. Quite disappointed with this company. If they don't offer the reduction I'll go elsewhere, and maybe even sell second hand what they sold me and buy smaller items. Even when you get the information it is a bit vague. Granted, rainwater harvesting isn't an exact science, though the cost of supplies is an exact thing. They are good in respect of offering reductions. Fingers crossed.