Meghan Dake-Morrell

Review of Capitol FIAT

First, I drive a Fiat purchased from DGDG who prom...

First, I drive a Fiat purchased from DGDG who promptly pawned the business off on Normandin. They have ONE Fiat Service advisor, Melissa. She was much more friendly at DGDG - probably because she has to handle all the Fiat service on her own here. Regardless, had my first business with them for oil change. The "express" took 3.5 hours. No other option for an in-warranty oil change. That afternoon, while my car idled, a plume of white smoke billowed out of the exhaust. I called Melissa, she was positive it was "condensation."
Called back after a week of it. "No worries, I'm sure it's condensation." No invitation to bring it by for a look. Now its happening just sitting at a light 3 weeks later during a heat wave - condensation is thick white smoke with a metallic smell? Decided to come online to see reviews only to find most are having similar experiences. My nightmare is that the only other service within 200 miles for Fiat is in Burlingame. Judging by what I've read I can expect not to get a call back from service no matter how urgent my plea. Sigh.
Validating that wierd, "wait forever in this long line to be checked in..." thing:
Made an appointment for recall, AN APPOINTMENT, and had to wait 25 minutes just to get checked in for a 15 minute recall computer update, which in reality took 30 minutes.
I'm stuck with this, or driving an hour. Wish I knew ahead of time that Fiat was going to disregard their customers this way. It started out so sweet...