After 25 years of relatively trouble free service ...

After 25 years of relatively trouble free service from Windward, they took a dark turn in customer service. Our website sales have been managed by a separate company and our transaction and inventory management uses Windward Software. The problem was/is that once a sale is made through our website provider the transaction must be recorded manually to the Windward system.

We felt that we needed to upgrade this procedure to be done seamlessly through software as many other companies have already done. We asked both our website provider and Windward Software to help us. The website provider immediately offered us their API capability and support at no charge. Windward Software offered what we understood to be providing the finishing product for $2,500.

After we agreed to this we were alarmed to discover that Windward was only offering an API access but no finishing software solution. Their original argument was they were not in that business but later admitted that providing that service was available but only at additional cost. We asked what that cost would be and they refused to give a quotation unless we agreed to purchase that service and pay for their cost to prepare a quotation.

I have never paid anyone to give me a quotation and agree to buy something sight unseen ever in my life. It is disappointing that such a good relationship has turned out to be so one sided.