Silvia Arias

Review of Double Tree Rockville

My friends and I have had the worst experienced ev...

My friends and I have had the worst experienced ever, as I wanted to do something different for my daughter birthday I decided to book several rooms (5) to make sure my princess and her guest had enough room to party. Our rooms were not equipped with microwaves or refrigerators, the beds are more like full size not queens, but that was all surpassed, the worst experienced has been going to the pool were you would think kids will be allow to have so much fun, the moment that we walked in our nightmare started, the life guard on duty was very disrespectful and rude told the girls they couldnt go into the hot tub with us being there, the sign on one of the walls States it's your responsibility as a parent if your child gets hurt. He started following everyone around, said girls could only use a tiny towel like the one you may use to dry your face to cover there bodies when temperature outside the pool was about 50 degree. As my husband is seating down with two towels under him because the chairs were wet from previous guest, he walked up to him and asked him to get up and started searching him around to see if he had any big towels with him, he was also taking pictures of all the girls it was a total disrespect. I went to the front desk and asked to speak to the manager on duty, he was very nice and apologize for the inconvenience, said thats not hotel policy regarding the towels. Manager went down to the pool area and apologized to my guest, then the stupid life guard came back and noticed my friend was in hottub with her 10 year old daughter and started yelling at her to get out, I had to contact the front desk again manager came back and addressed him after the manager left, he continued to be rude and nasty. As a gold member I deserved more than just an apology, I dont blamed the Manager he was very nice, I blamed hilton for not hiring 3rd party contractors that have excellent costumer service skills. I will never again visit this hotel, we paid to enjoy and in returned we had the worst costumer service experience ever.