Poor Service. Generic responses from Call Centre S...

Poor Service. Generic responses from Call Centre Staff. No empathy and the monotone was just as horrible. Spoke with an agent whose name was not understandable. The supervisor that came on the line was Sandy and she was so generic in her responses that it was almost hilarious and upsetting at the same time. Only after persisting on the call did she offer a call back from a manager by the name of James Britton who was apparently not at his desk, does not have voicemail and does not take direct emails. Only after pressing her further does she even take a call back number!

Issue. 2016 Kia Sorrento under warranty purchased brand new by my mother from Kia dealership in Surrey, BC. Tires are pealing at 12K and battery fault light illuminates while driving at random times. Car taken in to shop twice for same matter with photo proof and the issue cannot be replicated. Instead of swapping out the battery or replacing the sensor that is causing the problem, they said that she would be responsible for any costs for diagnostic if it does not replicate itself. How do you replicate a sensor that comes on and turns off by the time you get it to the dealer?

72 Year Old retired women on a fixed income whose last gift to herself after working years as a line cook and chambermaid was to buy herfirst new car after being in Canada for 45 years and she chose a Kia. Buyers remorse is very deep at this point when the resolution was probably only a 100-150$. Of course we will look after our mother, but shame on Kia!

BTW - Apparently Kia Canada is not part of any Kia Dealership and they cannot influence the way they handle these circumstances, but we are required for any warranty repair to return to a Kia Dealership?? Just because from a corporate structure you don't have a legal relationship for financial reporting doesn't mean you don't have a legal relationship through the system you have created to force consumers to a designated repair shop. What would a BC judge say?

I have written this review in its entirety and all I can hope is that anyone considering a KIA will think twice because other than the sale, there is no post care by the dealer or its corporate offices.

The call began with a effort to reach a resolution and it ended with nothing but dismay for a brand that has attributed its success to quality, but certainly doesn't care.

Wait for it. Here comes the generic response from KIA! If they actually correct their behaviour and reach a reasonable solution, I will be fair and ensure that it is posted.

UPDATE- Got a call back from James Britton from KIA Canada at 3:07PM on Friday, October 12, 2018. Left a message with a callback number of the call centre. No direct line. No extension. Called back and an associate said he was not available and he was off at 5PM eastern.

Don't buy a KIA!