I had a terrible & stressful experience in this Co...

I had a terrible & stressful experience in this Consulate with visa agent named Esther Goossens who has rudely sent me back the first time I had an appointment (I was missing some documents) and bullied me into deleting my negative Google review during my second appointment. She threatened to refuse to accept my application if I didn't give her services a 5-star rating. In my mind this is blackmail. Now I'm changing my review back to what I actually think of my past experience because I believe that justice outweights fear. Nobody should be allowed to use their professional authority to oppress others and force a fake of a positive image. Consequently, it makes me wonder whether all other reviewers really had as great of an experience as they are saying or were "asked" to give a good rating in excange of the (e.g) faster processing time? Logically speaking, who would dare to speak the truth unanonimously if they do not have any rights and feel threatened? My sincere condolences to anyone who would have to deal with E.G. on the matter.