We rented a cabin that was advertised as having hi...

We rented a cabin that was advertised as having high speed internet, a requirement for us since we both have on-call duties with our jobs and require a fast connection in order to connect to work. While the cabin did have a DSL connection, we could not get over 2mbps, most of the time it was below 1mbps. Eden Crest did send over a maintenance person but the problem was with the service, there was nothing he could do. On top of this there were three cabins rented nearby with an extended family of about 25 people. They were playing music around the clock and generally very noisy. Granted Eden Crest can't be held responsible for people renting other cabins, but they could make sure they advertise the internet specifications properly. If we had known the speed of the internet in that cabin we would never have rented it given our requirements for work. To salvage our weekend we ended up renting another cabin from Eden Crest which was absolutely fabulous, although we ended up having to pay twice for 2 or 3 nights. The reservations person told me a manager would contact me with a possible voucher for future visits but that never happened. Subsequent emails and calls went unanswered. It's a shame as our previous visits with Eden Crest went very well. This has left us with a bad taste, we will most likely be seeking other providers for our 2-3 trips a year to Gatlinburg/Pigeon Forge in the future.