Jessica Swartz

Review of Embassy Suites Williamsburg

Room was extremely hot, A/C unit was not working p...

Room was extremely hot, A/C unit was not working properly. When we tried to reach out to front desk to let them know, we discovered the room had no telephone service. Maintenance was kind, tried to fix unit but could not. Room remained hot and intolerable the rest of night. I tried showering before I left at 5:30 AM because I couldn t take it anymore. Water was scalding hot, absolute no cold water to counter the burning hot water. So no A/C, no phone service, no shower, resulting in no sleep prior to the 9 hour drive I had. Completely unacceptable. Hilton s disregard in correcting this situation will definitely impact my decision on choosing this brand again.