Room was fantastic. Spa was nice. Pools were great...

Room was fantastic. Spa was nice. Pools were great. I took 2 stars off for service. We were not able to get a table at the restaurant and took 15min just to be greeted and then turned away. Then had the same experience at the tavern. Then tried calling for room service and nobody answered the phone. We gave up and ended up leaving the hotel to go to a local eatery. We drove a really long way just to get snubbed multiple times. Will visit again, but next time ensure we make reservations well in advance. And the ghost tour is highly recommended!