The bad experience a hotel that does not guarantee...

The bad experience a hotel that does not guarantee the reservation made mine one month in advance when I got to enjoy it they did not have a room, that is to say, I traveled from far to arrive and I did not have a place to sleep very irresponsible with the clientele besides the wait more than 3 hours to see if they solve me it turns out that I tripled the price that is to say they did not respect my reservation for my husband and I was the worst place we chose to spend the weekend of Valentine eye with that to part not even call nor an apology mail from them