Travis ODR

Review of Future Ford of Sacramento

Just purchased our third car from this dealer and ...

Just purchased our third car from this dealer and have to say it will probable be the last. Mislead on one of the packages purchased with vehicle. Took a week to reach a manager after multiple calls, messages and texts. Add on package was explained as a service package and when brought in vehicle a few days ago was told by service department it was a actually an equipment package (trim, coating and window tenting) we explained vehicle already had tinted windows. Asked since we paid for it could we tint our other vehicle was told straight out no this was not an option. Lesson learned.

Follow Up: Several attempts to contact Ford after their response and never received any call backs. Their responses to complaints appear to be nothing but a facade.