I've been a customer for almost 3 years. I've neve...

I've been a customer for almost 3 years. I've never had issues or concerns, the milk and cheese are great and I love getting eggnog in September. Due to my own forgetfulness I've forgotten to cancel an order (once on vacation and after a week it was bad) or to even look in the cooler and never thought twice about it.
Sadly I received my first eggnog order (was so excited for some nogfee [eggnog+coffee]) and left early for work and arrived home later. When I pulled out my eggnog one bottle was already curdled, the other looks ok but I haven't opened it yet. I was a little disappointed today when I reached out and was told that they could deliver another order at my own expense. I just thought there might be a one time courtesy for a customer who has never asked for assistance in the past one bottle of eggnog doesn't seem unreasonable.