if you are thinking to purchase Kathmandu products...

if you are thinking to purchase Kathmandu products online, then you should rethink very carefully because their company put customers in a very vulnerable position when any problems appeared
Long story in short I purchased two jackets from Kathmandu and shipped to Taiwan, after waited for two weeks , Kathmandu said they couldn t allocate the shipment so they asked me to wait until they figured out where this shipment going. So wait for another few days, they said they couldn t allocate the parcel nor have same items I purchased in their stocks so they asked me to replace with similar quality products, okay, fine, I accepted and they replaced and finally this shipment been delivered yesterday,which took over 1 month, my mum told me why you buy something we have to pay for it for them I said what do you mean you pay for it? She said DHL just charged her $150 , when this shipment was delivered
I couldn t believe that they charged my parents $150 , which almost 40% of the total value of the product. I rang Kathmandu and they said this was some tax surcharge may eventuate when a parcel delivered in a country and this was controlled by them.
After all of this, I could understand that some surcharg may require to release the product from custom but if they could inform me beforehand then I could have paid for this surcharge rather than paid by my parents, which was pretty bad impression

In the end, after all of this, Kathmandu only used one link and told me that cannot responsible for this cost but wouldn t mind to give us the $30 voucher?!?!??!?
Very very bad impression from Kathmandu