When we arrived at the hotel we were told to wait ...

When we arrived at the hotel we were told to wait because the room was not yet ready. After a couple of hours, they said there was something wrong with the system.. We waited for our room very patiently even though we were slightly jet lagged. One of the atendees kept avoiding our questions and was very unprofessional, by not mentioning to us what the problem was.

The food service is nice compared to other places in Cairo, but do not expect to be served for a while... Food comes late (as usual?) And there seems to be different places for different food, which makes it even more confusing .

We asked plenty of times for laundry service and it is unacceptable to keep nagging people.

Pest control needs to be better. Ants, flies and other pests are common especially when the cleaners come in (do they just leave the door open for them?)

Air conditioning works like reasons and the beds are comfortable.

There is a gym and other facilities but there is no air con.

Not sure if the swimming pool is chlorinated for health reasons.

This location is difficult for taxi services to find for some reason.

When we checked out they tried to charge us for coffee we did not drink.